At 245win, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. Please read it carefully alongside our Terms & Conditions before registering an account.
The six cards below highlight our core data-protection commitments. They are a plain-language summary — the full binding terms follow in the legal sections beneath.
All personal data stored on 245win systems is protected using industry-standard encryption at rest and in transit. We use TLS protocols across every connection, so your registration details, financial records, and KYC documents are never transmitted or stored in plain text.
245win does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only with vetted service providers acting under contractual data-processing agreements, or with authorities where legally required.
You have the right to request a full copy of the personal data we hold about you. You may also request correction of inaccurate data or deletion of your data, subject to legal retention obligations. Requests are processed within the timeframe required by the applicable data-protection framework.
Direct marketing communications — including promotional emails and SMS messages — are sent only where you have provided consent or where a legitimate interest applies. You may withdraw consent or opt out of marketing at any time via your account settings or by contacting our support team.
We use cookies and similar tracking technologies to keep the platform functional, to remember your preferences, and to analyse aggregate usage patterns. We do not use third-party advertising cookies that track your activity across unrelated websites for ad-targeting purposes.
Our data-handling practices are designed to align with the data-protection requirements of the jurisdiction in which 245win holds its operating licence. We conduct periodic internal reviews of our data practices and update this Policy when our processing activities change in a material way.
245win ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers an account, visits the website at 245win.cam, or otherwise interacts with our services. This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, the lawful bases on which we process it, how we use and store it, with whom we share it, how long we retain it, and what rights you hold in relation to it.
This Policy applies to all users of the 245win platform regardless of the device or method used to access the site. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and the Platform. By registering an account or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood its contents.
Notice for Pakistani users: Pakistan's data-protection landscape is governed by the Personal Data Protection Bill and related instruments. 245win does not claim to be regulated by the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial data authority. You are responsible for understanding the data-protection rights available to you under applicable local law. Nothing in this Policy constitutes legal advice.
The following definitions apply throughout this Policy:
The categories of Personal Data we collect depend on how you interact with the Platform. The table below summarises the main categories and examples:
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, residential address, chosen username | Account sign-up |
| KYC / Identity Data | CNIC, passport, driving licence, utility bill, selfie with ID document | Identity verification stage |
| Financial Data | Deposit and withdrawal records, transaction history, payment method reference (e.g., mobile wallet identifier — not full account credentials) | Deposits, withdrawals, bonus claims |
| Betting & Gaming Data | Wager history, game session data, sports markets accessed, win/loss records | Throughout platform use |
| Technical Data | IP address, browser type and version, operating system, device identifiers, time zone, referring URL | Every platform visit |
| Usage Data | Pages visited, features used, session duration, click paths, search queries within the Platform | Throughout platform use |
| Communications Data | Support tickets, live chat transcripts, email correspondence, feedback submissions | When contacting support |
| Responsible Gambling Data | Self-exclusion status, deposit/loss/time limits set, cooling-off period requests | When using responsible gambling tools |
We collect only the data necessary for the purposes described in this Policy. Where we need to collect Personal Data by law or under the terms of a contract with you, and you fail to provide it when requested, we may be unable to perform that contract — for example, we would be unable to process a withdrawal without completed KYC Data.
The majority of Personal Data we hold is provided directly by you when you: register an account; complete KYC verification; make a deposit or request a withdrawal; place a wager or play a casino game; contact our support team by email or live chat; respond to a survey or promotional communication; or set responsible gambling limits on your account.
When you visit the Platform, we automatically collect Technical Data and Usage Data via Cookies, server logs, and similar tracking technologies. This data helps us keep the site functional, detect suspicious activity, and understand how users navigate the Platform so we can continue to improve it. See Section 10 for our full Cookies Policy.
We may receive Personal Data about you from third parties in limited circumstances, including:
Where data-protection law requires us to identify a lawful basis for processing Personal Data, we rely on one or more of the following:
We do not use your Personal Data for automated decision-making or profiling that produces legal or similarly significant effects, except where required for fraud-prevention or AML screening. Where such automated processing is applied, you have the right to request human review of the decision.
We use the Personal Data we collect for the following purposes:
To create and maintain your 245win account, verify your identity, process deposits and withdrawals, apply bonus credits, and provide you with access to the full range of platform features including cricket betting markets, PSL and T20 live wagering, casino games, and sports results.
To fulfil our obligations under applicable AML, CTF, and KYC regulations — including screening your details against sanctions lists, verifying that you meet the minimum age requirement of 18 years (or the higher minimum required by the applicable licence jurisdiction), and reporting suspicious transactions to relevant authorities where required by law.
To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, collusion, and unauthorised account access. Technical Data and betting patterns may be analysed to identify conduct that is inconsistent with legitimate recreational play.
To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the 245win platform. This analysis is conducted on anonymised or aggregated datasets wherever practicable.
To respond to your support queries, resolve complaints, process responsible-gambling requests such as self-exclusion or limit adjustments, and maintain a record of communications to assist with future interactions.
To send you promotional offers, personalised bonuses, and platform updates where you have consented or where a legitimate interest applies. Examples include notifications about new cricket or PSL betting markets, seasonal promotions, and reload bonus offers. You may opt out at any time using the unsubscribe link in any communication or by contacting support.
To monitor account activity for signs of problem gambling — such as rapidly escalating deposit frequency or unusual loss patterns — and to apply and enforce responsible gambling limits, cooling-off periods, and self-exclusion requests in accordance with our Responsible Gambling obligations.
245win does not sell your Personal Data. We share data only in the following circumstances:
We engage third-party service providers to support platform operations, including payment processing, identity verification, fraud screening, cloud hosting, customer support tooling, and analytics. These providers act as Data Processors under binding contractual agreements that prohibit them from using your data for any purpose other than providing the contracted service to 245win.
Transaction data is shared with payment processors to facilitate deposits and withdrawals. Payment provider names — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — are used as context references only. Their mention does not imply any endorsement of, affiliation with, or guarantee of availability from those providers. We share only the minimum transaction data required to process your instruction.
We may disclose Personal Data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 245win or others.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 245win business, Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to how your data is processed that results from it.
We will share your Personal Data with any other third party where you have given explicit prior consent to that specific sharing arrangement.
245win operates internationally and some of our service providers are located in jurisdictions outside Pakistan. When your Personal Data is transferred to, or accessed from, a country that may not offer the same level of data-protection law as your home jurisdiction, we take steps to ensure appropriate safeguards are in place.
Such safeguards may include contractual clauses that impose data-protection obligations on the recipient, adequacy decisions where applicable, or other legally recognised transfer mechanisms. If you would like further information about the specific safeguards applied to any particular international transfer, please contact us at the address in Section 15.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following indicative retention periods apply:
When data is no longer required we securely delete or anonymise it. Where anonymisation is applied, the resulting data (which can no longer identify you) may be retained and used for statistical and analytical purposes without further restriction.
The 245win platform uses the following categories of cookies and similar technologies:
You can control non-essential cookies via your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be alerted before a cookie is placed. Note that disabling cookies may affect the functionality of certain platform features, including remembered login preferences and saved betting slip settings.
245win does not use third-party behavioural advertising cookies that track your activity across other websites. Any analytics data collected is processed in aggregate form and is not linked back to your individual account profile for commercial profiling purposes.
Subject to the data-protection law applicable in the jurisdiction of your residence and the jurisdiction of our operating licence, you may have the following rights in relation to your Personal Data:
To exercise any of the above rights, please contact us using the details in Section 15. We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law and will keep you informed if additional time is needed.
245win implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These include, but are not limited to:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.
If you believe your 245win account has been accessed without your authorisation, contact our support team immediately at [email protected]. Do not share your password, OTP codes, or KYC documents with anyone — 245win staff will never ask for your password.
The 245win platform is strictly intended for adults aged 18 years and above — or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect Personal Data from individuals under this age threshold.
Registration requires a declaration of age and is subject to KYC age verification. If we become aware that Personal Data has been collected from a minor — whether through a false declaration or any other means — we will take immediate steps to close the relevant account and securely delete the associated data. If you believe a minor has registered on the Platform, please notify us at [email protected].
245win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing activities, applicable law, or regulatory guidance. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email to your registered address.
We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the Personal Data we hold about you, please reach out to our team. We aim to acknowledge all data-related requests within five (5) business days and to resolve them fully within the timeframe required by applicable law.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Languages: English (primary); Urdu assistance available on request
For responsible gambling-related requests — including self-exclusion, deposit limit adjustments, or cooling-off periods — please visit our Responsible Gambling page or contact the support team directly. Such requests are treated with priority and processed as quickly as operationally possible.
Now that you understand how 245win handles your personal data, you can enjoy our full range of sports betting and casino entertainment — from live PSL and T20 cricket markets to slots and live dealer tables — with complete peace of mind.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves risk. Local laws may restrict gambling.
Have questions about your data? Read our FAQ or email us at [email protected]